We place IT support who follow through, think ahead, and earn trust.
Most users only experience IT through support. We place candidates who make that experience better.
Handles outages, delays, and unclear requests without losing pace or composure.
Confident with RDP, Intune, JAMF, or command line in hybrid environments.
Knows when to escalate, what to include, and how to avoid unnecessary churn.
Leaves notes that are searchable and easy for other team members to act on.
Every candidate is tested against real queue and system scenerios
We stand behind every hire with a 90-day guarantee
The best support staff solve issues and prevent repeat ones.
Understands how device, network, and access issues overlap.
Explains issues to non-technical users without overexplaining.
Follows issues to resolution and makes handoffs easier.
Can support across platforms, offices, and remote locations.
Handles device imaging, wipe/redeploy, and post-deployment questions.
A national retailer was facing inconsistent device setups across regional locations. Our IT support specialist created a repeatable imaging workflow and coordinated setup with local admins, reducing setup-related support tickets by 12% in the first month.
From outages to onboarding, your team deserves support that actually support.
Our vetting process is thorough. We assess how support specialists work, document, and respond to what’s happening in the moment.
Explains issues to non-technical users calmly and accurately, even when pressure builds.
Performs consistently during outages, device pushes, or queue spikes without letting issues pile up.
Uses RDP, Intune, TeamViewer, and device diagnostics without the need to escalate or hand-holding.
Leaves clean notes, escalation-ready handoffs, and searchable records for future team members.
Knows when to escalate and what context the next tier will need to take over the ticket.
We match Help Desk hires to the systems, pace, and volume your team actually works with.
A financial client needed hybrid support during a staff leave.
Our contractor covered support for macOS and Windows across three remote sites and cut ticket turnaround by 20% while building a new onboarding checklist.
A SaaS client was seeing over five endpoint-related tickets per week, all tied to a recurring installation error.
We placed an IT Support specialist who audited previous logs, identified an issue in deployment, and rewrote the installation SOP. They also updated the internal documentation for support teams. The issue was resolved within two weeks, and ticket volume for that error dropped to zero.
A healthcare organization was flooded with support requests tied to hardware deployment, system logins, and VPN configurations.
Our IT Support candidate managed imaging across sites, resolved sync gaps with Active Directory, and supported VPN access at scale. They coordinated refreshes with clinical timelines and kept the queue SLA-compliant, cutting backlog by more than 40%.
We place IT support specialists with the tools, awareness, and steadiness your environment needs.
| Focus Area | Skills Required | Typical Use Cases |
|---|---|---|
| Endpoint Support | OS admin, remote tooling, hardware | Hybrid teams, BYOD setups, refresh cycles |
| User Administration | AD, IAM, MFA setup | Onboarding/offboarding, access control |
| Infrastructure Touchpoints | AV, printers, LAN/WAN, VPNs | In-office setup, device rollouts, tech desks |
| Remote Support Readiness | RDP, TeamViewer, VPN tunnels, Intune | Supporting distributed and home-office setups |
| Ticketing & Escalation | Jira, ServiceNow, SOP writing | SLA tracking, Tier 1→2 handoffs, queue triage |
| Device Refresh Cycles | Imaging tools, asset inventory, hardware lifecycle | Scheduled replacements, remote reprovisioning |
| Hybrid Environment Support | Windows/macOS fluency, cloud account admin | M365, Google Workspace, Zoom/Teams prep |
Whether you’re filling a short-term gap or scaling a support team, we help you scope the right fit.
Poor support isn’t always obvious on day one, but the downstream costs show up fast.
A NetTech study found that poor IT support can cost mid-sized companies $170,000+ annually in lost productivity and efficiency. That doesn’t include the extra hours spent chasing half-documented issues, managing escalations that didn’t need to happen, or explaining problems twice.
Gaps in follow-up, documentation, or triage pile up fast. We stop that at the candidate shortlist.
2-3
weeks
Average time
to hire full-time
That’s why our clients stay and why our hires do too.
A regional manufacturer needed Tier 2 support for remote offices. Our IT support hire resolved site-specific access and login issues, cutting recurring tickets by 13% in the first quarter.
Help Desk is usually Tier 1: ticket-driven, reactive, and user-facing. IT Support includes systems, hybrid environments, and Tier 2 responsibilities.
Yes. Every candidate is vetted for remote software, endpoint variation, and cross-platform support.
Absolutely. Many clients begin with contract and extend once fit is confirmed.
We simulate user messages, review past ticket logs, and ask scenario-based questions that reveal tone and problem-solving skills.
Contract: typically within 1–2 weeks. Permanent: depends on complexity, tools, and onboarding needs.
We place IT support specialists who back up your systems and your team.
That’s our STACK.
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