Screened for how they keep people working, calmly and fast.
Why STACK IT
Most agencies optimize for volume. We optimize for the one hire who’s right, vetted by people who understand the work.
We screen for how a candidate troubleshoots, communicates, and stays calm with a frustrated user, not how many tickets they can close per hour. No one reaches you without two of our recruiters signing off.
Fake profiles, proxy interviews, and AI-assisted answers are everywhere in tech hiring. We meet each candidate face-to-face on video and screen for AI patterns, so who you interview is who shows up.
Help desk turnover is brutal, and every departure means retraining and lost context. We align trajectory, growth, and total comp so your hire stays past the first hard month.
Success-based and non-exclusive, no upfront fees, no retainers. We invoice on your hire’s first day, not before.
The payoff
Hiring well costs less than you think, and a strong hire changes far more than the work in front of them.
Issues get answered fast.
Quick, friendly first response keeps the team moving.
Fixes that actually stick.
Root-cause resolution beats closing and reopening.
Senior staff stay on real work.
A capable first line absorbs the routine so engineers don’t.
People are productive on day one.
Smooth onboarding and provisioning, handled.
Patterns get spotted and fixed.
Good ticket hygiene turns noise into a fix list.
How we screen
We screen for how help desk technicians actually think. Every shortlist is judged against the same five criteria that predict whether someone delivers in your codebase.
Works a problem methodically, from “it’s not working” to a real cause, instead of guessing or escalating on reflex.
Explains fixes in plain language and keeps a frustrated user calm, which is half the job at the front line.
Solid on Windows and macOS, Active Directory or Entra, networking basics, and the business apps your team actually uses.
Documents clearly, follows up, and keeps the queue honest so nothing quietly falls through.
Knows what to own and what to hand up, with enough detail that the escalation doesn’t start from zero.
Proof it works
Discover what changed once the right hire joined our clients’ team.
A growing SaaS team’s help desk queue had become a black hole, with tickets aging for days. The technician we placed triaged ruthlessly, built quick-fix templates, and cleared the backlog by 40% in the first month while keeping response times down.
Raised first-contact resolution on a fintech service desk by tightening runbooks and documenting the recurring fixes.
Streamlined device provisioning and account setup for a healthcare provider, so new staff started fully equipped on day one instead of waiting a week.
Real technical screening, a calibrated shortlist in days, and candidates vetted for fit, not just resumes. Let’s start your search.
Specializations
Whatever your team runs on, we screen for the people who do the work right.
A queue that stays honest, with the urgent stuff handled first.
Day-to-day help across the devices and apps your team lives in.
Methodical fixes for hardware, software, and connectivity.
The cost of waiting
An empty seat doesn’t delay work, it redistributes it. The longer the search drags, the more it costs.
Every week a role stays open, the cost lands on the team you already have.
Speed isn’t a nice-to-have. It’s the difference between a gap and a setback.
Time to fill this role
How you hire
Two models, one standard of quality. Bring on the help desk technicians you need the way that fits your timeline and budget.
Permanent
Best when you’re building the team for the long term.
Contract
Best when you need delivery capacity now, without adding headcount.
Not sure which fits? Compare permanent vs. contract
FAQ
The questions teams usually ask before starting a search with us.
We screen for temperament as much as technical skill. We walk through how a candidate handled a frustrated user, a flood of tickets, and a problem outside their depth, and we look for someone who stays calm, communicates clearly, and escalates cleanly rather than either guessing or dumping everything on Tier 2. Attitude under pressure is most of the job.
Help desk support is the front line for day-to-day user issues, while an IT support specialist troubleshoots deeper across hardware, operating systems, and networks. We match to the tier you need.
Both are common. Coverage for growth, seasonal spikes, or a rollout often runs on contract, while a stable support desk is usually permanent.
Support roles usually move quickly. You will typically see vetted candidates within a day or two and a shortlist within about five business days.
Permanent hires are success-based: you pay only when someone starts, with no upfront fee, backed by our 90-day guarantee. Contract runs on a transparent hourly rate. We will walk you through the specifics on an intro call.
Still have a question? Talk to a recruiter
Bill 190 compliant by default.
Every search keeps your hiring audit-ready in Ontario.
Start a search
Share the role and we’ll reply within one business day with a calibrated shortlist of three to five help desk technicians, screened for your stack and your team.
