The right help desk support sets the tone for every team interaction.
We place support staff who manage queues, embrace challenges, and earn trust under pressure.
Stays composed and courteous with users.
Uses TeamViewer, RDP, or command-line basics.
Knows what to escalate and what context to pass along.
Leaves notes that other agents and admins can use.
Every candidate is pressure-tested before they reach your shortlist.
We stand behind every hire with a 90-day guarantee
Good support keeps things moving. Great support prevents tickets from returning.
Handles challenges with a cool head when engaged.
Creates logs that are readable, complete, and actionable.
Supports Windows, macOS, and cloud environments.
Flags repeat issues before they pile up in the queue.
Works without rushing escalations that don’t need to happen.
A financial services firm was seeing delays in hybrid onboarding. Our Help Desk hire resolved VPN, MFA, and access issues, cutting Day One support tickets by 40%.
Help desk support that reflects how your whole team wants to operate.
We test communication, escalation, and troubleshooting under the same conditions they’ll face on your team.
We simulate high-pressure user calls to see how candidates handle real tension. The goal is to provide clear, useful responses when someone is frustrated.
We evaluate whether another agent could take the ticket and resolve the issue without guessing. Logs should include problem, steps taken, and next action.
We assess comfort with tools like RDP, TeamViewer, or SSH. Candidates must solve common issues without relying on Tier 2 for basic actions.
We test for working knowledge across OS, networking, and basic hardware problems. Enough to resolve common issues without over-escalating.
Good help desk support escalates with context. We test whether they know when to hand off and what detail the next person will need.
We match Help Desk hires to the systems, pace, and volume your team actually works with.
A national retailer was averaging over 30 unresolved tickets per day.
We placed a contract support rep who improved intake consistency. With tighter notes and faster triage, the team cleared 80% of the backlog in under two weeks.
An enterprise client was facing repeat support issues during employee onboarding. Primarily related to VPN setup and MFA delays.
Our help desk hire created clear step-by-step walkthroughs and built a templated response set for Day One tickets. As a result, the average onboarding-related ticket volume dropped by 50% and time-to-resolution improved across IT and HR support.
At a growing SaaS company, Tier 2 engineers were fielding tickets that should have been resolved at the help desk level.
Our placement audited past tickets, identified patterns in misrouted issues, and worked with management to retrain frontline agents. Misrouted tickets dropped by 15% and Tier 2 regained capacity to focus on complex system incidents.
We match Help Desk talent to the tools, skills, and support environments your team runs every day. With the skills to match
| Focus Area | Skills Required | Typical Use Cases |
|---|---|---|
| Tier 1 Support | Ticket triage, remote tools | Password resets, printer issues, VPN setup |
| Hybrid Support | Windows, AD, remote tooling | On-site + remote device coverage |
| Queue Management | SLA awareness, macros, escalation | High-volume ticketing environments |
Whether you need seasonal coverage or a permanent hire, we’ll find the right help desk support candidates for you.
Most Help Desk issues don’t show up in the résumé. They show up in your queue.
When frontline support breaks down, the impact ripples fast: missed tickets, avoidable escalations, and team downtime.
Misrouted tickets cost 3x more to resolve. And when first contact resolution drops, frustration builds for users and IT alike.
2-3
weeks
Average time
to hire full-time
That’s why our clients stay and why our hires do too.
A finance company was overwhelmed with repeat tickets from internal loan officers. Our Help Desk hire improved intake accuracy and flagged recurring issues, resulting in a 19% reduction in call volume within one month.
Help Desk support is typically frontline, user-facing, and ticket-driven. IT Support can include infrastructure, systems, and project work.
Yes. We can use scenario-based vetting, mock tickets, and simulated user interactions at your request.
Yes. Our contract model is built for short term flexibility.
Both. Many are hybrid-ready. We match to your environment and your needs.
TeamViewer, RDP, command line basics, Intune, JAMF, Outlook, VPNs, and ticketing systems like Zendesk or ServiceNow.
Every ticket is a test of how your team operates. We’ll help you hire someone who gets that.
That’s our STACK.