Screened for the depth your help desk escalates to.
Why STACK IT
Most agencies optimize for volume. We optimize for the one hire who’s right, vetted by people who understand the work.
We screen for how a candidate diagnoses the hard problems, manages endpoints and systems, and prevents repeat tickets, not how many certs they hold. No one reaches you without two of our recruiters signing off.
Fake profiles, proxy interviews, and AI-assisted answers are everywhere in tech hiring. We meet each candidate face-to-face on video and screen for AI patterns, so who you interview is who shows up.
Support specialists hold the institutional knowledge of your environment. We align trajectory, growth, and total comp so your hire stays and that knowledge compounds.
Success-based and non-exclusive, no upfront fees, no retainers. We invoice on your hire’s first day, not before.
The payoff
Hiring well costs less than you think, and a strong hire changes far more than the work in front of them.
Escalations get owned and closed.
A specialist takes the gnarly ones to resolution.
Problems get fixed at the root.
Problem management stops repeat tickets at the source.
A fleet that is consistent and current.
Managed devices and patching shrink risk and surprises.
Incidents handled with a calm process.
Clear runbooks and ownership keep disruptions short.
Engineers stay on product.
A strong support layer absorbs the operational load.
How we screen
We screen for how IT support specialists actually think. Every shortlist is judged against the same five criteria that predict whether someone delivers in your codebase.
Diagnoses the problems the front line can’t, across endpoints, networks, identity, and the apps in between, without guessing.
Manages and hardens a device fleet (Intune, Jamf, or similar), with imaging, patching, and configuration that stays consistent.
Comfortable with DNS, DHCP, VPNs, and identity (Active Directory or Entra), enough to fix connectivity and access issues at the source.
Turns recurring tickets into permanent fixes, and runs an incident calmly with documentation left behind.
Keeps users informed and treats support as a product, not a queue to survive.
Proof it works
Discover what changed once the right hire joined our clients’ team.
A SaaS company’s support queue was dominated by the same handful of recurring issues. The specialist we placed ran problem management on the top offenders, fixing root causes and documenting them, cutting repeat tickets by 65%.
Brought a fintech’s device fleet to full patch compliance with managed updates and reporting, closing a standing audit finding.
Took ownership of the tickets that used to land on the engineering team, halving developer interruptions in a quarter.
Real technical screening, a calibrated shortlist in days, and candidates vetted for fit, not just resumes. Let’s start your search.
Specializations
Whatever your team runs on, we screen for the people who do the work right.
A consistent, current device fleet across imaging and patching.
Wired, wireless, and remote connectivity fixed at the source.
Accounts, groups, and access kept correct and least-privilege.
The cost of waiting
An empty seat doesn’t delay work, it redistributes it. The longer the search drags, the more it costs.
Every week a role stays open, the cost lands on the team you already have.
Speed isn’t a nice-to-have. It’s the difference between a gap and a setback.
Time to fill this role
How you hire
Two models, one standard of quality. Bring on the IT support specialists you need the way that fits your timeline and budget.
Permanent
Best when you’re building the team for the long term.
Contract
Best when you need delivery capacity now, without adding headcount.
Not sure which fits? Compare permanent vs. contract
FAQ
The questions teams usually ask before starting a search with us.
Recruiter-led and scenario-based, not certification checklists. We dig into real incidents and environments to see how a candidate diagnoses hard problems, manages endpoints, and prevents repeats. Every candidate is met face-to-face over video, the same practice behind our AI hiring fraud protection, and no one reaches your inbox until a second reviewer has signed off. We use AI to support our screening, never to make the decision.
You’ll typically see your first qualified candidate within 24–48 hours, and a calibrated shortlist of three to five within about five business days. Most permanent roles close in two to three weeks; contract placements often start within 5–10 business days.
For permanent hires it’s success-based: you pay only when a candidate starts, with no upfront fee or retainer. Contract placements run on a transparent hourly rate that already covers payroll, compliance, and onboarding. There’s no cost to simply engage us.
Permanent placements are backed by our 90-day replacement guarantee: if it doesn’t work out within the first 90 days, we replace them at no charge. It’s part of how we stay accountable long after the placement. For contract roles, our backfill guarantee means we replace a contractor quickly and at no extra cost if they exit early.
No. We work non-exclusively by default, so you can keep your internal sourcing running or use other firms alongside us. We’d rather earn repeat business through results than lock you into an agreement. We just work best when feedback is quick and expectations are clear.
Still have a question? Talk to a recruiter
Bill 190 compliant by default.
Every search keeps your hiring audit-ready in Ontario.
Start a search
Share the role and we’ll reply within one business day with a calibrated shortlist of three to five IT support specialists, screened for your stack and your team.
